Rich and I had an idea... The quality management systems business is slow to take off. I think that we're trying to sell the wrong thing. People don't warm to the notion of having an ISO system like 9001:2000 or 14001:2004; the idea seems to be alien to them. We take the point that our business should be all about gaining and keeping customers and ISO just isn't interesting to most businesses. Now we're really convinced about them. The reasons are clear like crystal to us. After all, can any business say that it doesn't need improvement? Can any business say it's not concerned about its competitors? Can any business say it knows it all? Just three questions from many. So we've set up a little computer repair business that uses big system tools from the like of Theory of Constraints, Six Sigma and Lean. The idea is to show that these tools can be used by quite tiny SME's. As time goes by we shall publish performance data to show that it works. Talkin...
Framing Questions for Interviews
The fourteenth century is not one which the English celebrate with any great pride - if, indeed, at all. The population had been halved by the Black Death, two kings wrested from their throne, and English dreams of empire had crumbled in the attrition of the hundred years war. Not quite the end of the world, but you could definitely see it from there. In the candlelit Kentish dark, and with his quill on vellum, the then Clerk of Romney wrote up his Register. Daniel Rough added a short epigram which may well have been his critique on the times in which he lived: Si sapiens fore vis sex servus qui tibi mando Quid dicas et ubi, de quo, cur, quomodo, quando. If you wish to be wise I commend to you six servants Ask what, where, about what, why, how, when. Some six hundred years later, the relationship with France was healing, the British Empire far exceeded expectations, and a journalist called Rudyard Kipling had a story published in a womens' magazine. The Elephant's Chi...